Privacy Policy

1. Introduction and Scope

pggame operates the online casino and sports betting platform accessible at pggame.cam (the "Website"), providing gaming and related services to eligible players located in the Philippines ("Services"). As a data controller, pggame determines the purposes and means by which your personal data is processed. This Privacy Policy applies to all personal information collected from you when you visit, register with, or use any part of the pggame platform, whether accessed via desktop browser, mobile browser, or any other device.

This Privacy Policy should be read in conjunction with pggame's Terms and Conditions and Responsible Gaming Policy, both of which are published on this Website. By creating an account with pggame, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal information as described herein.

2. Data Controller Information

The data controller responsible for your personal information collected through pggame is the operating entity behind the pggame brand. For all privacy-related enquiries, data access requests, or complaints, you may contact our designated Data Protection Officer (DPO) using the following details:

• Contact Channel: Email (plain text contact below)
• Email Address: [email protected]
• Response Time: Within five (5) business days of receipt
• Language: English or Tagalog

pggame has appointed a Data Protection Officer in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines. The DPO oversees pggame's compliance with the Data Privacy Act of 2012 and serves as the primary contact for all data subject rights requests.

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register an account, verify your identity, make deposits or withdrawals, or contact our support team, pggame collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, gender.
• Contact Data: Email address, Philippine mobile telephone number, residential address (including barangay, city/municipality, province).
• Verification Documents: Government-issued photo identification (Philippine passport, driver's licence, UMID, PhilSys National ID, Voter's ID), proof of address (utility bills, bank statements), proof of payment method ownership.
• Financial Data: Bank account details, GCash or PayMaya account numbers, transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, communication preferences, bonus and promotion history.
• Support Data: Records of communications with our customer support team, including chat logs, email correspondence, and call records where applicable.

3.2 Information Collected Automatically

When you access and use the pggame Website, certain technical information is collected automatically through cookies, web beacons, log files, and similar tracking technologies:

• Device Data: IP address, device type, operating system, browser type and version, screen resolution.
• Usage Data: Pages visited, games played, session duration, betting patterns, clickstream data, search queries within the Website.
• Location Data: General geographic location inferred from IP address (used for compliance and fraud prevention, not precise GPS-level tracking).
• Cookie Data: Session cookies, persistent cookies, and third-party analytics cookies (see Section 9 for full cookie details).

3.3 Information from Third Parties

pggame may receive personal data about you from third parties in limited circumstances, including:

• Identity and age verification service providers engaged to confirm your eligibility.
• Payment processors and e-wallet providers (GCash, PayMaya, banks) for transaction verification.
• Fraud prevention and anti-money laundering screening services.
• Responsible gaming databases, including self-exclusion registries, to verify that you are not subject to any gaming restrictions.

4. Lawful Bases for Processing

pggame processes your personal data only where a valid lawful basis exists under the Data Privacy Act of 2012 and applicable regulations. The following table outlines the primary lawful bases we rely on:

Processing Purpose	Lawful Basis
Account registration and identity verification	Performance of a contract; Legal obligation (KYC requirements)
Processing deposits and withdrawals	Performance of a contract
Age verification (21+ compliance)	Legal obligation under Philippine gaming regulations
Anti-money laundering (AML) screening	Legal obligation; Legitimate interest
Fraud prevention and security monitoring	Legitimate interest; Legal obligation
Customer support communications	Performance of a contract; Legitimate interest
Responsible gaming monitoring	Legal obligation; Legitimate interest
Marketing communications (with opt-in)	Consent
Platform analytics and improvement	Legitimate interest

5. How We Use Your Personal Data

pggame uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your pggame account, including processing login authentication and account settings changes.
• Identity and Age Verification: To verify that you meet the minimum age requirement of twenty-one (21) years as required by Philippine gaming regulations, and to confirm your identity as part of our KYC procedures.
• Financial Transactions: To process deposits, withdrawals, and bonus payments accurately and securely in Philippine Pesos (PHP), via GCash, PayMaya, bank transfer, and other accepted payment methods.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, PAGCOR-compliant operating standards, the Data Privacy Act of 2012, and other applicable Philippine laws and regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account abuse, collusion, and other harmful or illegal conduct on the pggame platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit and loss limits, and provide support resources to players who may need them.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance in English and Tagalog through our 24/7 support team.
• Platform Improvement: To analyse usage patterns, test new features, and optimise the pggame Website and gaming experience for Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond.
• Marketing Communications: To send you promotional offers, bonus notifications, and gaming updates where you have provided your explicit consent to receive such communications. You may withdraw consent at any time through your account settings.

6. Disclosure of Personal Data

6.1 Service Providers

pggame engages trusted third-party service providers who process personal data on our behalf, strictly for the purposes outlined in this Privacy Policy and under written data processing agreements that bind them to confidentiality and security obligations. Categories of service providers include identity verification companies, payment processors, fraud prevention services, game providers, IT infrastructure providers, and customer support technology platforms.

6.2 Legal and Regulatory Authorities

pggame may disclose personal data to Philippine government authorities, regulatory bodies (including PAGCOR and the National Privacy Commission), law enforcement agencies, and courts where required to do so by applicable law, court order, or lawful request. In such cases, pggame will disclose only the minimum personal data necessary to satisfy the legal requirement.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of pggame's assets, your personal data may be transferred to the acquiring or successor entity. We will provide reasonable notice of any such transfer and of any choices you may have regarding your personal data.

6.4 No Sale of Personal Data

pggame does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Your personal data is not a product at pggame.

7. Data Retention

pggame retains personal data for the period necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. Specifically:

• Account and Transaction Data: Retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law.
• Identity Verification Documents: Retained for the duration of the account relationship plus five (5) years after closure.
• Customer Support Records: Retained for three (3) years from the date of the relevant interaction.
• Marketing Consent Records: Retained until consent is withdrawn, plus a reasonable period thereafter for compliance evidence purposes.
• Website Analytics Data: Aggregated or anonymised data may be retained indefinitely; personal identifiers are removed after twenty-four (24) months.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised using industry-standard methods, unless a longer retention period is required by law.

8. Data Security

pggame implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pggame platform.
• Encrypted storage of sensitive personal data and financial information at rest.
• Role-based access controls ensuring that staff access personal data only on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the pggame platform.
• Two-factor authentication (2FA) options for player accounts and mandatory 2FA for all internal administrative access.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, pggame will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, to remember your preferences, and to provide information to website operators about how their site is being used.

9.2 Cookies Used by pggame

pggame uses the following categories of cookies on the Website:

• Strictly Necessary Cookies: Essential for the Website to function. These include session cookies that maintain your login state and security tokens. These cookies cannot be disabled without impairing core functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby filters to personalise your experience.
• Analytics Cookies: Collect anonymised data about how visitors use the Website (pages visited, time spent, error pages encountered) to help us improve the platform. No personally identifiable information is collected by analytics cookies.
• Security Cookies: Used for fraud detection and to authenticate user sessions, preventing unauthorised access to accounts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pggame Website. For full details on the specific cookies in use, please refer to our cookie management tool accessible from the Website footer.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by pggame:

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. pggame will respond to all data subject rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, of which you will be notified.

11. Children's Privacy

The pggame platform is strictly intended for individuals who are twenty-one (21) years of age or older. pggame does not knowingly collect, use, or retain personal data from any person under the age of 21. All account registrations undergo age verification as a mandatory step. If pggame discovers that personal data has been collected from an individual under the minimum age, the relevant account will be closed immediately, all associated data will be securely deleted, and any funds in the account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe your child has registered with pggame, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

12. International Data Transfers

pggame's primary operations and data processing infrastructure are based in the Philippines. Where personal data is transferred to service providers or third parties located outside the Philippines (for example, cloud infrastructure providers or international game studios), pggame ensures that adequate safeguards are in place to protect your personal data, including contractual data processing agreements that impose data protection standards equivalent to those required under Philippine law. pggame does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.

13. Third-Party Links and Services

The pggame Website may contain references to third-party services such as payment processors and game providers. pggame is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third parties whose services you access in connection with the pggame platform. This Privacy Policy applies solely to personal data collected and processed directly by pggame.

14. Changes to This Privacy Policy

pggame reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our operating practices. Any material changes will be notified to registered players via email or through a prominent notice on the Website prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment. Your continued use of the pggame platform following notification of changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how pggame protects your personal information.

15. Contact and Complaints

For any questions, concerns, or complaints regarding this Privacy Policy or pggame's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within five (5) business days for standard enquiries; thirty (30) calendar days for formal data subject rights requests.
• Support Language: English and Tagalog, available 24/7.

If you are not satisfied with pggame's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.