Responsible Gaming

Playing Smart at pggame

Online gaming at pggame is meant to be fun. Whether you enjoy slots, sports betting on the NBA and PBA, live casino action, or a round of bingo, the experience should bring enjoyment — not anxiety. When the fun stops, it's time to stop.

pggame takes responsible gaming seriously. Our platform is designed with safeguards built in, and our team is trained to identify and support players who may be experiencing difficulty with their gambling habits. We work in line with Philippine gaming standards and encourage all players across Manila, Cebu, Davao, Quezon City, and the rest of the country to use the tools available to them.

Remember: gambling involves real money and the outcome is based on chance. There is no guaranteed strategy for winning, and chasing losses almost always leads to bigger losses. Set your limits before you start, and stick to them.

Age Restriction: pggame strictly enforces the minimum age requirement of 21 years for all players, in accordance with Philippine gaming regulations. All accounts undergo mandatory age verification. Underage gambling is prohibited and will result in immediate account closure.

Keep It in Check: Never gamble more than you can comfortably afford to lose. Treat every peso you wager as the cost of entertainment — not an investment. If gambling is affecting your finances, relationships, or mental health, please use the tools and resources on this page.

Your Responsible Gaming Toolkit

pggame provides a full suite of player protection tools accessible directly from your account dashboard. No need to contact support — most tools can be activated instantly, any time of day.

Deposit Limits

Set daily, weekly, or monthly deposit caps in Philippine Pesos (PHP). Once set, a limit cannot be increased for 24 hours — giving you time to reconsider.

Loss Limits

Cap the total amount you're willing to lose in a set period. Once you reach your limit, pggame will prevent further wagers until the period resets.

Session Time Limits

Decide how long each gaming session should last. You'll receive a notification when your time is up, helping you avoid extended play without noticing.

Reality Checks

Enable periodic pop-up reminders that show how long you've been playing and how much you've wagered during that session — a helpful perspective reset.

Cooling-Off Period

Take a short break from pggame for 24 hours, 7 days, or 30 days. During a cooling-off period, your account will be temporarily suspended from all gaming activity.

Self-Exclusion

Exclude yourself from pggame for a fixed period (3 months, 6 months, 1 year) or permanently. Once activated, self-exclusion cannot be reversed until the period ends.

Wager Limits

Set maximum single-bet amounts across slots, live casino, and sports betting to prevent impulsive high-stakes wagers during any single gaming session.

Account Activity Review

Review your full transaction history, betting records, and session durations at any time from your account dashboard to maintain a clear picture of your gaming activity.

How to Access These Tools: Log in to your pggame account, go to Account Settings, then select Responsible Gaming. All tools listed above are available there. For self-exclusion requests, you can also contact our 24/7 support team at [email protected] — we'll process your request within 24 hours.

Self-Exclusion at pggame

Self-exclusion is one of the most effective tools available to players who feel their gambling is getting out of hand. When you self-exclude from pggame, your account is suspended and you will not be able to log in, deposit, or place any wagers for the duration of your chosen exclusion period.

pggame takes self-exclusion requests seriously. We will also take reasonable steps to ensure that marketing materials are not sent to self-excluded players. While we make every effort to enforce self-exclusion across our platform, we strongly encourage players to also consider registering with national self-exclusion programmes where available through PAGCOR's responsible gaming initiatives.

1

Go to Responsible Gaming Settings

Log into your pggame account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.

2

Choose Your Exclusion Period

Select from 3 months, 6 months, 1 year, or permanent exclusion. Think carefully — this cannot be reversed once confirmed.

3

Confirm Your Request

Verify your identity and confirm your self-exclusion. Your account will be suspended within 24 hours of confirmation.

4

Withdraw Any Remaining Balance

Before exclusion activates, you may request a withdrawal of your remaining account balance. Contact support if you need assistance.

Warning Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your life. If you recognise any of the following signs — in yourself or someone you know — it may be time to seek help.

Spending more money or time gambling than you originally planned
Chasing losses by placing bigger bets to try to win back what you lost
Borrowing money, selling belongings, or neglecting bills to fund gambling
Feeling restless, irritable, or anxious when not gambling
Lying to family members or friends about gambling activity
Neglecting work, school, or family responsibilities because of gambling
Using gambling as a way to escape stress, depression, or problems
Failed previous attempts to cut back or stop gambling
Continuing to gamble despite knowing it's causing financial or personal harm

You Are Not Alone: Problem gambling affects families across the Philippines — from Manila to Cebu to Davao and beyond. If you or someone you care about is struggling, please reach out. pggame's support team is available 24/7 in English and Tagalog at [email protected]. Help is always available.

Quick Self-Assessment

Take a moment to honestly reflect on your gambling habits. These questions are based on widely recognised responsible gaming frameworks used by gaming regulators worldwide, including PAGCOR-aligned standards in the Philippines.

If you answer Yes to two or more of these questions, we strongly encourage you to use pggame's responsible gaming tools or contact our support team for guidance.

This assessment is private and confidential

No data is stored or submitted

Honest answers lead to better outcomes

1

Have you ever spent more money gambling than you planned or could afford to lose?

2

Have you ever tried to win back money you had lost by continuing to gamble (chasing losses)?

3

Have you needed to borrow money or sell anything to cover gambling-related debts?

4

Has gambling caused problems in your relationships with family, friends, or at work?

5

Do you feel the need to gamble with larger amounts of money to feel the same level of excitement?

6

Have you ever felt guilty, anxious, or depressed as a result of your gambling activity?

7

Have you ever tried to cut back or stop gambling but found it difficult or impossible to do so?

pggame's Responsible Gaming Principles

Every decision we make at pggame is guided by a genuine commitment to player welfare. These are the core principles that shape how we operate.

Strict 21+ Enforcement

No player under 21 years of age may open an account with pggame. Age verification is mandatory during registration and is re-verified during withdrawal requests. We use certified third-party KYC services to ensure compliance.

Always-On Player Tools

Deposit limits, loss caps, session timers, cooling-off periods, and self-exclusion are permanently available in every player's dashboard. No waiting period, no approval needed — you are always in control.

24/7 Filipino Support

Our support team is available around the clock in English and Tagalog to assist players who have concerns about their gambling habits. We treat every enquiry with sensitivity and respect, with zero judgment.

No Predatory Marketing

pggame does not target players with promotional offers during periods when they have activated responsible gaming limits or are in self-exclusion. We do not use manipulative or misleading marketing tactics.

Behavioural Monitoring

Our platform monitors gameplay patterns for indicators of problematic behaviour, such as dramatic increases in bet sizes, unusual session lengths, or rapid deposit sequences. Staff are trained to act on these signals.

PAGCOR-Aligned Standards

pggame operates in alignment with Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming guidelines, ensuring our player protection measures meet the standards set for the Philippine gaming market.